Privacy Policy

Last updated: March 2026

Got Plumbing USA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (gotplumbingusa.com) or use our phone-based referral service.

Information We Collect

When you call Got Plumbing USA or interact with our website, we may collect:

• Phone number — provided when you call our service
• General location — used to match you with a plumber in your area
• Service request details — the nature of your plumbing issue
• Website usage data — pages visited, time on site, referring source (collected via cookies and analytics tools)

How We Use Your Information

• To connect you with a licensed plumbing professional in your area
• To improve our service and website
• To analyze website traffic and usage patterns
• To comply with legal obligations

How We Share Your Information

When you call Got Plumbing USA, your call is transferred to a licensed plumbing professional in our network. The plumber receives your call in real time — we do not sell, share, or distribute your personal information to third parties for marketing purposes.

We may share information with:

• Plumbing professionals in our network (via live call transfer only)
• Service providers who assist with website hosting and analytics
• Law enforcement or government agencies when required by law

Call Recording

Calls to Got Plumbing USA may be recorded for quality assurance purposes. By calling our number, you consent to the recording of your call. A disclosure is played at the beginning of each call informing you that the call may be recorded.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to analyze website traffic, improve user experience, and understand how visitors interact with our site. You can disable cookies in your browser settings, but some website features may not function properly.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of certain data collection practices

To exercise these rights, contact us at privacy@gotplumbingusa.com.

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, contact us at privacy@gotplumbingusa.com.